From Chaos to Cohesion: Boosting Team Performance Through Soft Skills
Is your team feeling the pressure of organisational complexity?
Are you stuck firefighting interpersonal issues instead of focusing on strategy?
Do unclear communication and low trust keep slowing things down?
You’re not alone and you don’t have to carry it all.
I'm Laurna Munro. Helping leaders and their teams master the soft skills that make the hard things possible is where I love to play
As AI and automation reshapes work, it's human skills (like critical thinking, emotional intelligence, and effective feedback) that will be critical for high performace.
I design and facilitate practical, engaging sessions that help teams build and apply these skills immediately to improve conversations, relationships and results.
With over 20 years’ experience in training, business analysis and programme management, I know how organisations work, and how to create learning experiences that stick.
Work With Me
Workshops
Whether you want a ready-to-go session or something tailored, we’ll focus on finding what works to shift mindsets, change behaviours and build lasting skills. Our sessions are practical and engaging, with a strong focus on evidence-informed approaches.
Workshops can be delivered in person or online and often include follow-up nudges to help embed new behaviours. Our workshops support real-world change that sticks.
Adaptive leadership
Something new is coming.
Our micro-learning series is designed to support leaders who are navigating complexity, making trade-offs, and leading change in real time. Each module is built to be short, focused, and practical with the ability to translate insight into everyday action.
We’re opening a pilot soon. Click below and fill in your details if you’d like to be contacted when we open the pilot for registrations.
FREE: Mastering how to receive feedback
People who ask for, process, and act on feedback turn uncomfortable conversations into a powerful tool for gaining a performance edge and modelling a growth mindset.
Click the button below to access our free micro course on Mastering how to recieve feedback.
Speaking Engagements
Looking for a speaker with energy, clarity, and real-world insight? Meet Laurna Munro!
Available for conferences, internal events, leadership offsites, and guest podcasts. Laurna is passionate about fostering feedback culture, enhancing accountability, and navigating decision-making complexities. Her conversational and practical style engages audiences and provides actionable tools.
One on One or Small Group Coaching
When managers and leaders want personalised support to fast-track their development or navigate a tricky situation, coaching offers a focused space to reflect, build confidence and apply new approaches in real time.
We offer one-on-one and small group coaching, grounded in practical, evidence-based tools that are tailored to your goals. Sessions are available online or in person, with optional follow-up nudges to help embed new habits and support lasting change.
What Past Clients Are Saying
Success Stories
I highly recommend Laurna for her exceptional workshops and coaching sessions. We had the pleasure of having her lead a session for our Executive MBA students, and the feedback was nothing short of outstanding. Laurna's deep practical knowledge is "instantly applicable," and her engaging, informal approach makes participants feel comfortable right away.
Her sessions are structured yet interactive, ensuring that everything discussed is relevant and useful. Students particularly appreciated how personable and approachable she is, which fostered a highly engaging environment. If you are looking for a facilitator who can deliver useful, practical insights in a way that connects with the audience, Laurna is an excellent choice.
Laurna helped our charity’s Board to revise our strategy. She was very quickly able to understand our problems and support us to explore and prioritise options, and articulate solutions. Super easy to work with, she built great rapport with everyone, and was fast turning around the outputs so we can start on the next steps. A brilliant facilitator. We highly recommend working with her. Thank your Laurna!
Nicole Green
Work-Integrated Learning Coordinator, Professional ProgrammesWork-Integrated Learning Coordinator, Professional Programmes
Sara Passmore
Strategic Programme Manager
Workshops
Engaging Effectively with Your Stakeholders
This practical one-day workshop will introduce you to contemporary thinking on stakeholder engagement, give you the tools to map and manage your stakeholder relationships and assist you in developing an actionable and measurable engagement strategy. You will leave the workshop with a "plan on a page" for more effectively engaging with a selected key stakeholder.
Giving and Receiving Effective Feedback
Learn to give and receive feedback using evidance backed methods, while being respectful of yourself and others.
When employees and managers learn to give and receive feedback effectively at work it will reduce conflict, improve productivity, support staff engagement and increase productivity. Sessions range from one hour to one day
Working with Ambiguity and Uncertainty
In fast-moving, uncertain environments, people are often expected to provide clarity and direction (even when the path ahead is unclear). This interactive workshop helps people build the mindset, presence and tools to lead when they don’t have all the answers.
Through evidence-based concepts, peer discussion, reflective practice and real-world application, participants will learn how to hold space for ambiguity, mobilise action without control, and build confidence in their ability to work adaptively.
Micro Resiliance
This three hour session helps participants build simple habits that strengthen wellbeing, focus and emotional balance during the working day. Rather than relying only on big lifestyle changes, the course explores small, evidence-informed strategies that can be used in real time (from refocusing attention and resetting stress responses to reframing challenges, refreshing energy and creating healthier work-from-home boundaries). Through reflection, group discussion and practical exercises, participants identify everyday workplace triggers and develop a personalised plan to respond more effectively, sustain performance and support each other’s resilience over time.
We have a large range of human centered skills workshops.
Contact us to access the full catalogue of off the shelf workshops, or to discuss your needs.
FAQS
We’re too busy right now, how will we make time for training?
Our sessions are designed with busy professionals in mind. Workshops are practical, time-efficient, and can be delivered in short formats (from 60 minute webinars or half day sessions) without compromising impact. One day course can be broken into three session of two hours. The time you invest now saves you time and stress down the line.
Will this be just another tick-box training?
No. our sessions are interactive, conversational and directly tied to real workplace challenges. People leave with tools they can apply straight away. Often participants say it’s one of the most useful sessions they’ve attended.
Can you tailor the training to our team’s specific needs?
Yes. I offer both off-the-shelf workshops and fully customised in-house training. We’ll work together to make sure the content, examples and tone fit your team’s context and goals.
